Shipping Updates & FAQs
Good news...
We're proud to say that 4Patriots is one of the few (& maybe the ONLY) store with survival food IN STOCK & shipping out to you in 5 – 7 days! 😁
How is this possible, when demand for survival food is 100X normal due to the global health crisis and stores all over the country are sold out of food?
Because when the incredible demand for our food began to outpace our shipping capacity, we decided to stop taking new orders and put our existing orders & customers first. We decided it just wasn’t right to take someone’s hard-earned money for something that wouldn’t ship for months.
Other survival food companies have no problem taking your money today even though they won’t ship your order for 10 weeks, 12 weeks, or even longer. Some won’t even give you a refund if you decide to cancel due to these long delays. 😟
That’s NOT how we do business at 4Patriots. We realize you trust 4Patriots Survival Food to protect you and your family, and that you need your survival food ASAP, not 70, 90 or 100+ days in the future.
So we worked overtime to rebuild stock and make good on our promise to our customers. Not even a tornado hitting our headquarters in Nashville… or an earthquake hitting our warehouse in Salt Lake City… could stop our hardworking team from getting those kits to you.
That’s why we’re very proud to announce…
🔥 Survival Food is Back in Stock
& Shipping in 5 – 7 Days 🔥
As of today, we’re one of the few (& maybe the ONLY) survival food companies with long-term food in stock and ready to ship. We take that seriously, and we’re dedicated to helping as many Americans as we can in this time of need.
To our customers, THANK YOU for your loyalty. Your emails of encouragement and the thoughtful reviews on our Facebook and Better Business Bureau pages meant the world to us. You and your families are the reason we come to work every day. We’re proud to help you prepare to protect them when times get tough.
As a small, family owned American company, we are fortunate to be doing this work. Thank you so much for your business, and know that we will continue to push forward to keep your needs top of mind, our inventory stocked, and our shipping times as fast as possible.
Customer Service Update: We place a high value on providing exceptional service to you, and our USA-based customer service team has some of the highest ratings in the industry. We're proud of that!
Due to a surge in interest in survival products during the Coronavirus Emergency, our call and email volume has increased significantly. This results in delayed responses to emails or long hold times on the phone, which is not how we normally do business. Please be patient with us. We have increased our staff and extended our hours... but the volume is truly jaw dropping.
In response to that — and to provide the best experience possible to you during this time of unprecedented demand — we are currently unable to accept survival food sales via telephone. If you'd like to order our delicious food, please use this website to place your order.
We truly value your business and appreciate the trust you place in us. Thank you for choosing 4Patriots.
SURVIVAL FOOD ORDERS
Will the National Health Emergency affect my order?
Interest in 4Patriots survival food is at record levels right now due to the Health Emergency facing our nation. We're doing everything we can to help America prepare. Extreme spikes in order volume -- like what we're seeing now -- create industry-wide delays in preparing and shipping survival food.
As of right now we’re one of the few survival food companies with long-term food in stock and ready to ship. We take that seriously, and we’re dedicated to helping as many Americans as we can in this time of need. We've labeled each webpage with the expected ship time for that kit. Most kits are shipping from our warehouse within about 7 days.
New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite your kit. Recipe substitutions will always be of equal or greater value.
How do I check on my order?
New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Online: If you purchased your kit on this website, you can use the email address on your order to check. your order status. Click here to login.
Telephone: If you ordered from one of our special landing pages or via telephone, you'll need to call us at 1-800-304-4202 to check your order instead of logging in on this website.
Please note that we expect our phone lines and email box to be extremely busy due to increased interest in our survival food. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. Please be patient with us. We have increased our staff and extended our hours... but the volume is truly jaw dropping.
We truly value your business and appreciate the trust you place in us. Thank you for choosing 4Patriots.
Will calling speed up my order?
No. Calling will not expedite your order. New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Our #1 priority is shipping your survival food to you as quickly as possible, so that it’s there for you when you need it. Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite your kit.
Note: Orders that do NOT include survival food are shipping normally (3-5 days from date of order).
Can you rush my food kits to me?
Unfortunately, the unusual volume of survival food orders prevents us from providing rush shipping at this time. Please rest assured that we are doing whatever we can to expedite the packing and shipping of your survival food order. We truly want to help you be ready and we know that this is a stressful time for our country, as we all try to prepare.
Note: Orders that do NOT include survival food are shipping normally (3-5 days from date of order).
Where does my order ship from?
Your 4Patriots order ships from Utah, USA or Memphis, USA. We are headquartered in Nashville, Tennessee.
GENERAL FAQ
How do I contact Customer Service?
Please note that even though we've added extra shifts and team members to help better serve you, there may be unusually long delays in answering your calls due to the unprecedented surge in demand for survival products. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. We truly do care about you and your order, and we are staffing up to help meet the unusually high call volume.
We are currently unable to accept Survival Food orders over the phone.
Our regular hours are Monday - Friday from 8 a.m. to 7 p.m. CT and Saturdays from 10 a.m. to 4 p.m. You can call our Customer Service Team at 800-304-4202 or you may email us at help@4patriots.com and we will be happy to assist you.
How do I unsubscribe to emails?
At the bottom of any email you receive from us, you will see the option to unsubscribe or update your preferences on the emails we send to you.
You will then see a page where you can make these changes here:
If you have any trouble with this, simply call our Customer Service Team and we will be happy to assist you.
Do you have an affiliate program?
Is it safe to buy online?
We at 4Patriots understand that you are putting your trust in us when you purchase from us online. We go to great lengths to ensure that your information is safe from beginning to end and we thank you for your confidence in us.
Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers.
We use a third-party credit card processor that meets strict international standards for data security. We do NOT store your credit card number.
Your entire order is protected by a 100% satisfaction guarantee. If for any reason you're not satisfied with your purchase, you can return it to us and we'll refund the purchase price.
Who is Frank Bates?
Many of you have heard the voice of Frank Bates, our popular spokesperson and contributing writer. Frank is in his early 70s, served as an officer in the US Navy in Vietnam and has 5 children and grand-children. Some of you have asked if he is a real person. The answer is yes! Rest assured, Frank is real and he lives here in Tennessee. “Frank Bates” is the pen name he uses to protect his privacy, which is very important to him in a time when privacy is harder to come by. You can hear from Frank regularly in our videos, and on our blog.
Returns FAQ
What is your return policy?
We hope that you’ll absolutely love all of our products.
You are fully protected by a 100% money-back satisfaction guarantee.
Here's how it works...
If for any reason you're dissatisfied at any time during the first 365 days after purchase, simply return the product to the original shipping warehouse and ask for a full refund. You'll get your money back. That's a firm promise and commitment.
Return instructions vary depending on the product you are returning. For instructions on returning please read below or feel free to e-mail your question to help@4patriots.com or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT or Saturdays from 10 a.m. to 4 p.m.
In order to obtain a full refund under this policy, products should be shipped at your expense to the address listed below, and must include your purchase information (such as a copy of the order confirmation we emailed you or at the very least the email address you used when you ordered) so that we can send you the refund, and the products should be in marketable condition (meaning, we could resell them because they're in good condition).
Returned products are NOT subject to a re-stocking fee.
For Patriot Power Cells, HaloXT Flashlights, and Patriot Power Hubs, please return to:
4Patriots
Attn: Returns Department
735 S Auto Mall Dr.
American Fork, UT 84003
For Patriot Power Generators:
Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, our customer support team will be happy to assist in this process. Please contact our team by phone at 800-680-8504 to begin the return process.
For all other products, please return to:
4Patriots
Attn: Returns Department
2449 South 6755 West Suite E
West Valley City, UT 84128
If you have any questions about your return, please e-mail your question to help@4patriots.com or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT or Saturdays from 10 a.m. to 4 p.m.
If you are returning a product, we would sincerely appreciate an explanation as to why you are dissatisfied. While this is completely optional, the truth is we as a company want happy customers, and the only way for us to improve a product (or process) is to learn from our mistakes. Your total satisfaction is very important to us, and we will do whatever we can to make things right regarding your order.
Shopping FAQ
Can I send my order by mail?
I don't have a credit card, can I send a money order or check?
Yes! Simply request a catalog, or call 1-800-304-4202.
Here’s our address in case you need to send a check with the product name and quantity:
4Patriots
1204 Elmwood Ave
Nashville, TN 37212
Do you ship overseas?
How can I purchase a gift voucher?
Unfortunately we do not currently offer gift cards or vouchers but hope to in the future.
How can I search to find products on the website?
Yes! Just click in the search field on the top of this page and start typing the product name or browse our selection of products here.
Can you tell me more about your 100% Money-Back Satisfaction Guarantee?
If for any reason you're not satisfied with your 4Patriots product just return it within 365 days (that’s a full year) from the day of purchase and we'll refund 100% of your purchase price. No questions asked. That way there's absolutely no risk for you.
Do you accept Paypal?
Yes, we do accept Paypal upon checkout.
Contact Information
We are currently unable to accept Survival Food orders via phone or email. Please use this website to order.
Note: Phone and email wait times are significantly longer than usual due to a surge in demand for survival products.
Phone:
1-800-304-4202 (TOLL FREE)
Hours:
Monday – Friday: 8am – 7pm (CT)
Saturday: 10am – 4pm (CT)
Mail Orders & Correspondence:
(no product returns)
1204 Elmwood Ave
Nashville, TN 37212
Email:
help@4patriots.com