Shipping Updates & FAQs
Good news...
We're proud to say that 4Patriots is one of the few (& maybe the ONLY) store with survival food IN STOCK & shipping out to you in 5 – 7 days! 😁
How is this possible, when demand for survival food is 100X normal due to the global health crisis and stores all over the country are sold out of food?
Because when the incredible demand for our food began to outpace our shipping capacity, we decided to stop taking new orders and put our existing orders & customers first. We decided it just wasn’t right to take someone’s hard-earned money for something that wouldn’t ship for months.
Other survival food companies have no problem taking your money today even though they won’t ship your order for 10 weeks, 12 weeks, or even longer. Some won’t even give you a refund if you decide to cancel due to these long delays. 😟
That’s NOT how we do business at 4Patriots. We realize you trust 4Patriots Survival Food to protect you and your family, and that you need your survival food ASAP, not 70, 90 or 100+ days in the future.
So we worked overtime to rebuild stock and make good on our promise to our customers. Not even a tornado hitting our headquarters in Nashville… or an earthquake hitting our warehouse in Salt Lake City… could stop our hardworking team from getting those kits to you.
That’s why we’re very proud to announce…
🔥 Survival Food is Back in Stock
& Shipping in 5 – 7 Days 🔥
As of today, we’re one of the few (& maybe the ONLY) survival food companies with long-term food in stock and ready to ship. We take that seriously, and we’re dedicated to helping as many Americans as we can in this time of need.
To our customers, THANK YOU for your loyalty. Your emails of encouragement and the thoughtful reviews on our Facebook and Better Business Bureau pages meant the world to us. You and your families are the reason we come to work every day. We’re proud to help you prepare to protect them when times get tough.
As a small, family owned American company, we are fortunate to be doing this work. Thank you so much for your business, and know that we will continue to push forward to keep your needs top of mind, our inventory stocked, and our shipping times as fast as possible.
Customer Service Update: We place a high value on providing exceptional service to you, and our USA-based customer service team has some of the highest ratings in the industry. We're proud of that!
Due to a surge in interest in survival products during the Coronavirus Emergency, our call and email volume has increased significantly. This results in delayed responses to emails or long hold times on the phone, which is not how we normally do business. Please be patient with us. We have increased our staff and extended our hours... but the volume is truly jaw dropping.
We truly value your business and we thank you for the trust you place in us. Thank you for choosing 4Patriots.
Ship Times Update: While generally rare, it is reasonable to think that carriers such as USPS, UPS and FedEx may experience intermittent delays during this time. This is not unique to 4Patriots. Delays of this kind are outside our control and unpredictable. You will receive a tracking number when your order ships... and you can use that tracking information to check on the status of the carrier's delivery at any time afterward.
Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Thank you for supporting a small American business during this time. We appreciate your business!
SURVIVAL FOOD ORDERS
Will the National Health Emergency affect my order?
Interest in 4Patriots survival food is at record levels right now due to the Health Emergency facing our nation. We're doing everything we can to help America prepare. Extreme spikes in order volume -- like what we're seeing now -- create industry-wide delays in preparing and shipping survival food.
As of right now we’re one of the few survival food companies with long-term food in stock and ready to ship. We take that seriously, and we’re dedicated to helping as many Americans as we can in this time of need. We've labeled each webpage with the expected ship time for that kit. Most kits are shipping from our warehouse within about 7 days. New orders ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Carriers such as USPS, UPS and FedEx may experience intermittent delays. This is not unique to 4Patriots. Delays of this kind are outside our control and unpredictable. You will receive a tracking number when your order ships... and you can use that tracking information to check on the status of the carrier's delivery.
Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite your kit. Recipe substitutions will always be of equal or greater value.
How do I check on my order?
New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Online: If you purchased your kit on this website, you can use the email address on your order to check. your order status. Click here to login.
Telephone: If you ordered from one of our special landing pages or via telephone, you'll need to call us at 1-800-304-4202 to check your order instead of logging in on this website.
Please note that we expect our phone lines and email box to be extremely busy due to increased interest in our survival food. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. Please be patient with us. We have increased our staff and extended our hours... but the volume is truly jaw dropping.
When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
We truly value your business and appreciate the trust you place in us. Thank you for choosing 4Patriots.
Will calling speed up my order?
No. Calling will not expedite your order. New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Our #1 priority is shipping your survival food to you as quickly as possible, so that it’s there for you when you need it. Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite your kit.
When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Can you rush my food kits to me?
Unfortunately, the unusual volume of orders prevents us from providing rush shipping at this time. Please rest assured that we are doing whatever we can to expedite the packing and shipping of your survival food order. We truly want to help you be ready and we know that this is a stressful time for our country, as we all try to prepare.
When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Thank you for choosing 4Patriots — we appreciate your business very much.
Where does my order ship from?
Your 4Patriots order ships from Utah, USA or Memphis, USA. We are headquartered in Nashville, Tennessee.
Is your food gluten free?
While none of our foods are Certified Gluten Free as they are processed on shared machinery, many of our 4Patriots Survival Food Meals are naturally gluten free. The list of gluten-free foods is as follows:
- Authentic Red Beans
- Aztec Chili with Mango
- Creamy Rice & Vegetable Dinner
- Classic Bean Chili
- Classic Potato Soup
- Cowboy Rice and Beans
- Creamy Chicken Soup
- Creamy Herbed Mashed Potatoes
- Dinner Bell Broccoli Bake
- Farmers Market Corn Chowder
- Freeze-Dried Beef
- Freeze-Dried Blueberries
- Freeze-Dried Broccoli
- Freeze-Dried Chicken
- Freeze-Dried Corn
- Freeze-Dried Green Beans
- Freeze-Dried Pineapple
- Freeze-Dried Strawberries
- Loaded Baked Potato Soup
- Old Fashioned Pudding
- Potatoes O'Brien
- Promised Land Powdered Milk
- San Antonio's Best Black Beans
- Southern Pinto Beans
- Star Spangled Energy Drink
- Sweetly Coated Banana Chips
- White Rice
- Scrambled Egg Mix
I hope this information helps you make an informed decision regarding our food.
GENERAL FAQ
How do I contact Customer Service?
Please note that even though we've added extra shifts and team members to help better serve you, there may be unusually long delays in answering your calls due to the unprecedented surge in demand for survival products. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. We truly do care about you and your order, and we are staffing up to help meet the unusually high call volume.
Our regular hours are Monday - Friday from 8 a.m. to 7 p.m. CT and Saturdays from 10 a.m. to 4 p.m. You can call our Customer Service Team at 800-304-4202 or you may email us at help@4patriots.com and we will be happy to assist you.
Note: When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
How do I unsubscribe to emails?
At the bottom of any email you receive from us, you will see the option to unsubscribe or update your preferences on the emails we send to you.
You will then see a page where you can make these changes here:
If you have any trouble with this, simply call our Customer Service Team and we will be happy to assist you.
Do you have an affiliate program?
Is it safe to buy online?
We at 4Patriots understand that you are putting your trust in us when you purchase from us online. We go to great lengths to ensure that your information is safe from beginning to end and we thank you for your confidence in us.
Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers.
We use a third-party credit card processor that meets strict international standards for data security. We do NOT store your credit card number.
Your entire order is protected by a 100% satisfaction guarantee. If for any reason you're not satisfied with your purchase, you can return it to us and we'll refund the purchase price.
Who is Frank Bates?
Many of you have heard the voice of Frank Bates, our popular spokesperson and contributing writer. Frank is in his early 70s, served as an officer in the US Navy in Vietnam and has 5 children and grand-children. Some of you have asked if he is a real person. The answer is yes! Rest assured, Frank is real and he lives here in Tennessee. “Frank Bates” is the pen name he uses to protect his privacy, which is very important to him in a time when privacy is harder to come by. You can hear from Frank regularly in our videos, and on our blog.
Returns FAQ
What is your return policy?
We hope that you’ll absolutely love all of our products.
You are fully protected by a 100% money-back satisfaction guarantee.
Here's how it works...
If for any reason you're dissatisfied at any time during the first 365 days after purchase, simply return the product to the original shipping warehouse and ask for a full refund. You'll get your money back. That's a firm promise and commitment.
Click below to get started:
Shopping FAQ
Can I send my order by mail?
I don't have a credit card, can I send a money order or check?
Yes! Simply request a catalog, or call 1-800-304-4202.
Here’s our address in case you need to send a check with the product name and quantity:
4Patriots
1204 Elmwood Ave
Nashville, TN 37212
Do you ship overseas?
How can I purchase a gift voucher?
Unfortunately we do not currently offer gift cards or vouchers but hope to in the future.
How can I search to find products on the website?
Yes! Just click in the search field on the top of this page and start typing the product name or browse our selection of products here.
Can you tell me more about your 100% Money-Back Satisfaction Guarantee?
If for any reason you're not satisfied with your 4Patriots product just return it within 365 days (that’s a full year) from the day of purchase and we'll refund 100% of your purchase price. No questions asked. That way there's absolutely no risk for you.
Do you accept Paypal?
Yes, we are able to accept PayPal. Look for the option during the payment step of your checkout process.
Contact Information
Note: Phone and email wait times are significantly longer than usual due to a surge in demand for survival products.
Phone:
1-800-304-4202 (TOLL FREE)
Hours:
Monday – Friday: 8am – 7pm (CT)
Saturday: 10am – 4pm (CT)
Mail Orders & Correspondence:
(no product returns)
2920 Berry Hill Dr., Suite 300
Nashville, TN 37204
Email:
help@4patriots.com