Frequently Asked Questions
4Patriots is proud to bring you the supplies at the top of your shopping list — like solar power banks, emergency survival food kits and water-purification tools.
New orders ship on a 1st come, 1st served basis from our warehouse in Utah, USA. Most non-survival-food orders ship 3 - 5 days from the order date. You will receive tracking info via email.
To our customers, THANK YOU for your loyalty. We’re proud to help you prepare.
Thank you for supporting a family-owned American business. We appreciate your business!
Contact Us
HOURS:
- Monday – Friday: 8am – 7pm (CT)
- Saturday: 10am – 4pm (CT)
RETURNS:
Click here for policies and instructions
CHAT:
To start a chat, click the red bar at the bottom of this page
CALL OR EMAIL:
MAIL ORDERS & CORRESPONDENCE:
2920 Berry Hill Dr., Suite 300
Nashville, TN 37024
No customer drop-ins please
Shipping & Order Status
How do I check on my order?
Will calling speed up my order?
Can you rush my order to me?
Where does my order ship from?
Survival Food
Is your food gluten free?
What are the ingredients?
How many people can 1 Survival Food Kit feed?
How many calories are in the Survival Food Kits?
How do I cook survival food without power?
How long will the survival food last once opened?
Solar Power
Where are the solar products made?
Can a solar generator power my fridge?
Is my cell phone compatible with the Patriot Power Cell?
What do I do if my Patriot Power Cell isn't working?
What do I do if my HaloXT Tactical Flashlight isn't charging?
Can I charge in cloudy weather?
Can the Sun Kettle Cooker sterilize water or remove salt?
General
How do I contact Customer Service?
Where do I see customer reviews for 4Patriots products?
Are you endorsed by the BBB?
Do you have an affiliate program?
Is it safe to buy online?
Who is Frank Bates?
Who is Cade Courtley?
Returns
What is your return policy?
Shopping
Can I send my order by mail?
Can you tell me more about your 100% Money-Back Satisfaction Guarantee?
I don't have a credit card, can I send a money order or check?
Do you ship overseas?
How can I purchase a gift voucher?
How can I search to find products on the website?
Do you accept PayPal?
Can I shop with 4Patriots on Amazon?
Shop Pay Installments
What is the option to pay in installments on Shop Pay?
Are there late fees?
Will my credit score be affected if I use Shop Pay Installments?
How do I use Shop Pay Installments on my purchase?
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
What if I make a return on a purchase made through Installments with Shop Pay?
Have more questions?
Contact Us
HOURS:
- Monday – Friday: 8am – 7pm (CT)
- Saturday: 10am – 4pm (CT)
RETURNS:
Click here for policies and instructions
CHAT:
To start a chat, click the red bar at the bottom of this page
CALL OR EMAIL:
MAIL ORDERS & CORRESPONDENCE:
2920 Berry Hill Dr., Suite 300
Nashville, TN 37024
No customer drop-ins please