Frequently Asked Questions & Order Status Information

Frequently Asked Questions

4Patriots is proud to bring you the supplies at the of your shopping list — like solar power banks, emergency survival food kits and water-purification tools.

New orders ship on a 1st come, 1st served basis from our warehouse in Utah, USA. Most non-survival-food orders ship 3 - 5 days from the order date. You will receive tracking info via email.

Survival Food Customers:

Update 10/18/21: Right now the demand for 4Patriots Survival Food is surging. If you order a large kit — such as a 3-Month or 1-Year Survival food kit — please expect it to leave our warehouse about 4 weeks from your order date. Most orders placed on or before 9/15/21 have already shipped.

When your kit ships, you will get tracking information via email so that you can follow your emergency food supply to your home via the carrier's website.

Why the long wait? Well... demand for this delicious survival food is simply jaw dropping. Plus, all 4Patriots survival food kits are hand-packed at our warehouse in Utah. So when America decides to stock up... our team has to staff up! We're adding more workers and shifts at our warehouse, following "Covid-Safe" protocols, and working with UPS & FedEx to get your kits to you fast.

To expedite your emergency food supply, we may substitute 1 or more of the recipes. If a recipe in your kit is substituted, it will always be of equal or greater value.

Rest assured, we're doing everything we can to get your delicious survival food to you as quickly as possible. And you'll get tracking info emailed to you when your order leaves our warehouse in Utah.

To our customers, THANK YOU for your loyalty. We’re proud to help you prepare.

Thank you for supporting a family-owned American business. We appreciate your business!

How to Get Updates on Your 4Patriots Order

When your order ships, you will receive tracking information via email. Please do not call or email for updates on your order. 

Use the tracking number on your email to look up your order on the carrier's website. This is the best and fastest way to get information about your package. The link in that email takes you to the carrier's website (and they have the most current information).

PLEASE NOTE: With unprecedented demand for our products, call volume to our customer service center is at an all-time high. While we work diligently to hire more folks to service our customers, hold times can be long.

If you have a question about one of our products, or a current order, we suggest using our Live Chat (see link at the lower right corner of your screen) or reaching out via email to help@4patriots.com.

Our chat agents are available 24/7 for your convenience, and can help with most any issue or question.

Thank you for your patience, and your continued support!

SHIPPING & ORDER-STATUS FAQ

How do I check on my order?

New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
 
Please do not call or email our customer service team for updates on your package.Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
 
Online: If you purchased via this website and created an account at the time of purchase, you can use the email address on your order to check your order status. Click here to login.
 
Telephone: If you ordered via our special landing pages or via telephone, you'll need to call us at 1-800-304-4202 to check your order instead of logging in on this website.  
 
Please note that we expect our phone lines and email box to be extremely busy due to increased interest in our survival food. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. We've hired dozens of new folks to meet the demand. Please be patient with us. Call volume has increased significantly.

Survival Food Customers: Right now the demand for survival food is surging... so if you order survival food, please expect it to ship 2 - 3 weeks from your order date.

Why the wait? Well... all 4Patriots survival food kits are hand-packed at our warehouse in Utah. So when America decides to stock up... our team has to staff up! We're adding more workers and shifts at our warehouse, following "Covid-Safe" protocols, and working with UPS & FedEx to get your kits to you fast!

Rest assured, we're doing everything we can to get your delicious survival food to you as quickly as possible. And you'll get tracking info emailed to you when your order leaves our warehouse in Utah.

We truly value your business and appreciate the trust you place in us. Thank you for choosing 4Patriots.

Will calling speed up my order?

No. Calling will not expedite your order. New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.

Our #1 priority is shipping your order to you as quickly as possible, so that it’s there for you when you need it. Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite the kits.
 
When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.

Survival Food Customers: Right now the demand for survival food is surging... so if you order survival food, please expect it to ship 2 - 3 weeks from your order date.

Why the wait? Well... all 4Patriots survival food kits are hand-packed at our warehouse in Utah. So when America decides to stock up... our team has to staff up! We're adding more workers and shifts at our warehouse, following "Covid-Safe" protocols, and working with UPS & FedEx to get your kits to you fast!

Rest assured, we're doing everything we can to get your delicious survival food to you as quickly as possible. And you'll get tracking info emailed to you when your order leaves our warehouse in Utah.

Can you rush my order to me?

Unfortunately, we can't offer rush shipping at this time.

When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
 
Thank you for choosing 4Patriots — we appreciate your business very much.

Where does my order ship from?

Your 4Patriots order ships from Utah, USA. We are headquartered in Nashville, Tennessee.

SURVIVAL FOOD FAQ

Is your food gluten free?

While none of our foods are Certified Gluten Free as they are processed on shared machinery, many of our 4Patriots Survival Food Meals are naturally gluten free. Please click here to get more information — including an ingredient list for each recipe.
 
Here's a list of naturally gluten-free foods, but keep in mind that it's subject to change and you should always read the label before eating food if you have a severe allergy.
  • Authentic Red Beans
  • Aztec Chili with Mango
  • Creamy Rice & Vegetable Dinner
  • Classic Bean Chili
  • Classic Potato Soup
  • Cowboy Rice and Beans
  • Creamy Chicken Soup
  • Creamy Herbed Mashed Potatoes
  • Dinner Bell Broccoli Bake
  • Farmers Market Corn Chowder
  • Freeze-Dried Beef
  • Freeze-Dried Blueberries
  • Freeze-Dried Broccoli
  • Freeze-Dried Chicken
  • Freeze-Dried Corn
  • Freeze-Dried Green Beans
  • Freeze-Dried Pineapple
  • Freeze-Dried Strawberries
  • Loaded Baked Potato Soup
  • Old Fashioned Pudding
  • Potatoes O'Brien
  • Promised Land Powdered Milk
  • San Antonio's Best Black Beans
  • Southern Pinto Beans
  • Star Spangled Energy Drink
  • Sweetly Coated Banana Chips
  • White Rice
  • Scrambled Egg Mix
 
* 4Patriots kits are designed to provide energy and nutrients in stressful emergency situations. They are not intended to be complete caloric replacements during “normal” times. An average adult needs approx. 2,000 calories per day to meet their energy needs. Our time-based kits generally provide approx. 1,500 calories per day for one person. This may not be enough for optimal nutrition, especially for an extended period of time. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations. We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.

Where can I find the survival food ingredients?

Click here to learn about our delicious survival food, designed to last for 25 years. That page has a full list of recipes and you can click on each recipe to see the ingredient list.

* Your survival food is designed to last 25 years on the shelf. Storage conditions impact the shelf life of your food. For best results, always protect your food from heat, air and moisture. Avoid prolonged exposure to temps above 75 degrees F. Keep food sealed until ready to eat. Shelf life will vary based on storage conditions.

* 4Patriots kits are designed to provide energy and nutrients in stressful emergency situations. They are not intended to be complete caloric replacements during “normal” times. An average adult needs approx. 2,000 calories per day to meet their energy needs. Our time-based kits generally provide approx. 1,500 calories per day for one person. This may not be enough for optimal nutrition, especially for an extended period of time. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations. We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.

How many people can 1 Survival Food Kit feed?

Time-based survival food kits — such as the 72-Hour Kit and the 4-Week Kit — are designed to provide energy and nutrients for one person in emergency situations. They are not intended to be complete caloric replacements during “normal” times. An average adult needs approx. 2,000 calories per day to meet their energy needs.

Our time-based survival food kits generally provide approx. 1,200 calories per day for one person.* This may not be enough for optimal nutrition, especially for an extended period of time.

You may want or need more food each day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc.

By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations. We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.

* You may want or need more calories or nutrients per day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.

How many calories are in the Survival Food Kits?

Please see the individual product pages for exact calorie counts, including the number of calories per day that you can expect to get from each kit:

72-Hour Survival Food Kit
4-Week Survival Food Kit
3-Month Survival Food Kit
1-Year Survival Food Kit

4Patriots' time-based survival food kits generally provide approx. 1,500 calories per day for one person.* This may not be enough for optimal nutrition, especially for an extended period of time. An average adult needs approx. 2,000 calories per day to meet their energy needs.

Time-based survival food kits — including the 72-Hour Kit, the 4-Week Kit, the 3-Month Kit, the 1-Year Kit, etc. — are designed to provide energy and nutrients for one person in emergency situations. They are not intended to be complete caloric replacements during “normal” times. And regardless of when you're using 4Patriots survival food, please keep in mind that you may want or need more food each day.

In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.

You may also want to consider other factors in calculating the amount of food needed to have ready for emergencies. This could include the amount of food you already have on hand, what you plan to grow in a garden, how many people you want to feed, and how much food — or how many calories — you want to eat per day.

We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.

* You may want or need more calories or nutrients per day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.

How do I cook survival food without power?

Our survival food kits require boiling water to prepare. Most customers use a propane grill to boil water, or use our Sun Kettle Solar Cooker. The Sun Kettle Solar Cooker will boil water using only the sun.

Another great option is utilizing our Patriot Power Generator and simply plugging in a portable stove top.

Or, simply build a fire. Since 4Patriots survival food is "boil, simmer and serve" it's quite easy to make it using an open flame or a BBQ grill. Just bring your own pot, some clean water and a hearty appetite.

How long will the survival food last once opened?

Once a survival food pouch is opened, each serving may be taken out individually, and you may save the rest of later. We advise that you place the opened pouch inside a zip-lock bag and keep it in a cool dry place. Your opened food should keep for about 2 weeks using that method. The shelf life for opened packs will depend on individual storage conditions.

* Your survival food is designed to last 25 years on the shelf. Storage conditions impact the shelf life of your food. For best results, always protect your food from heat, air and moisture. Avoid prolonged exposure to temps above 75 degrees F. Keep food sealed until ready to eat. Shelf life will vary based on storage conditions.

SOLAR POWER FAQ

Where are the solar power products manufactured?

Our solar power products are designed and developed at our corporate office in Tennessee. We ship all orders from our warehouse in Salt Lake City, Utah, and our customer support team is based in the U.S. as well.
 
While we make every effort to source products domestically, some product categories, particularly those electronic in nature, are difficult or impossible to find adequate manufacturing in the U.S. This is not just a cost issue, but a supply chain, engineering, and manufacturing capacity issue. Very few products like computers, cell phones, televisions, etc. are made in the U.S.

How do I know if the Patriot Power Generator will run my refrigerator?

The Patriot Power Generator has a 3,048w peak output and a 768wh battery. The higher the wattage of the appliance, the faster the Patriot Power Generator will deplete charge. The solar panel that comes standard with your purchase can charge your generator simultaneously as you power your appliances to help keep the power up.

Many people are unaware a refrigerator does not need to run consecutively on the generator. As long as the door is not being opened multiple times it will hold temperature. We suggest keeping a fridge thermometer in the refrigerator and once the temperature gets to 40 degrees you will plug in the generator again until it gets back to an appropriate temperature and then repeat.

A helpful guide to determine the wattage of your appliance: https://www.rapidtables.com/calc/electric/watt-volt-amp-calculator.html

Is my cell phone compatible with the Patriot Power Cell?

The Patriot Power Cell is compatible with any small electronic device such as a cell phone or tablet that has a “Type A” charging device. If you have an adapter, they would be compatible with any device.

What do I do if my Patriot Power Cell isn't working?

Your Patriot Power Cells charge fastest using the AC charging cord that comes with each unit. A Patriot Power Cell can go from zero to “fully charged” in about 6 hours or less* using the AC cord. You can also use the Patriot Power Cell’s solar panel to charge your device. Charging via solar takes up to 40 hours.


*Charge time will vary depending on lighting conditions. However, in an emergency, if you are lost or stranded it could mean your first phone call to safety with the power it does accumulate by the sun.

What do I do if my HaloXT Tactical Flashlight isn't charging?

Your HaloXT Tactical Flashlight will charge faster using the AC charging cord that comes with each flashlight. The HaloXT Tactical Flashlight can go from zero to “fully charged” in about 4 hours or less* using the AC cord. You can also use the HaloXT Tactical Flashlight’s solar panel to charge your device. Charging via solar takes up to 50 hours.

*Charge time will vary depending on lighting conditions. However, in an emergency, if you are lost or stranded it could mean your first source of light to safety.

Can I charge 4Patriots solar powered products on a cloudy day?

All of our solar powered products have the ability to detect light even when cloudy, however, our solar powered products will work most efficiently in full sunlight conditions. It’s always best to rotate the solar panels with the turn of the sun throughout the day.

Can the Sun Kettle Cooker sterilize water or remove salt?

If you are using the Sun Kettle Solar Cooker to sterilize water, ensure that water temperature is above 65°C (150°F) for more than 20 minutes – this will kill or inactivate those organisms that can cause harm to humans, such as Giardia, Cryptosporidium, Endameba, the eggs of worms, Vibrio cholera, Shigella, Salmonella bacteria, those that cause typhoid, the enterotoxigenic strains of E. coli, Hepatitis A and rotaviruses. As little as 5 minutes at this temperature will kill 99.99% of water borne microorganisms. (source: Department of Health,www.health.ny.gov)

The Sun Kettle Solar Cooker will boil water, removing or inactivating parasites, viruses, and bacteria, however, it is not intended for use for desalination as it doesn't have a place for desalinated water to vent to.

GENERAL FAQ

How do I contact Customer Service?

Please note that even though we've added extra shifts and team members to help better serve you, there may be unusually long delays in answering your calls due to the unprecedented surge in demand for survival products. Our USA-based phone team is working overtime to meet the need, and to give you the excellent Customer Service that we are famous for. We truly do care about you and your order, and we are staffing up to help meet the unusually high call volume.

Our regular hours are Monday - Friday from 8 a.m. to 7 p.m. CT and Saturdays from 10 a.m. to 4 p.m. You can call our Customer Service Team at 800-304-4202 or you may email us at help@4patriots.com and we will be happy to assist you.

Note: When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package — we are swamped with a high volume of requests for our survival products and we hate to keep you waiting for a response. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.

Survival Food Customers: Right now the demand for survival food is surging... so if you order survival food, please expect it to ship 2 - 3 weeks from your order date.

Why the wait? Well... all 4Patriots survival food kits are hand-packed at our warehouse in Utah. So when America decides to stock up... our team has to staff up! We're adding more workers and shifts at our warehouse, following "Covid-Safe" protocols, and working with UPS & FedEx to get your kits to you fast!

Rest assured, we're doing everything we can to get your delicious survival food to you as quickly as possible. And you'll get tracking info emailed to you when your order leaves our warehouse in Utah.

Where do I see customer reviews for 4Patriots products?

Customer reviews are the heart and soul of 4Patriots.

Reviews are important to us. First, because we know that many American families rely on 4Patriots for the peace of mind that comes from being prepared. So your feedback means the world to us.

And also, because we're proud of the quality & service we provide to customers, and reviews prove that customers think we're doing a good job!

Customer reviews are on every product page, so that you can see what customers think about each product.

Or, click here to see all 4Patriots reviews.

Looking for Survival Food reviews? Click here to see 4Patriots survival food reviews all in one place.

Are you endorsed by the BBB?

4Patriots is proud of our product quality and customer service, and our company is highly rated on a number of websites, including Better Business Bureau.
 
 
The customer reviews for 4Patriots on the BBB website speak for themselves. We're a family-owned American business. We're proud of the A+ rating and excellent reviews we've earned!
 
Here are a couple of our favorite reviews, pulled from the BBB Reviews page for 4Patriots:
 
"I have dealt with 4Patriots for several years to acquire long term food storage. I have found the products to be as described and always have arrived promptly. I will gladly recommend them to others. Their food is dehydrated, and packaged securely."
- Bettylou D.
April 2020
 
"[4Patriots] has always been helpful, efficient in delivery and very upfront about their products. My family has been a customer for several years and feels more secure because of purchases. Current coronavirus pandemic, power outages and mobile power cell solar chargers are good examples. Also we use products for camping in our RV."
- Dennis L.
March 2020
 

How do I unsubscribe to emails?

At the bottom of any email you receive from us, you will see the option to unsubscribe or update your preferences on the emails we send to you.

Email Unsubscribe Link

You will then see a page where you can make these changes here:

Email Unsubscribe

If you have any trouble with this, simply call our Customer Service Team and we will be happy to assist you.

Do you have an affiliate program?

Thank you for your interest in becoming an affiliate with 4Patriots! Your inquiry is appreciated; however, we do not have an open affiliation program at this time.

Is it safe to buy online?

We at 4Patriots understand that you are putting your trust in us when you purchase from us online. We go to great lengths to ensure that your information is safe from beginning to end and we thank you for your confidence in us.
 
Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers.
 
We use a third-party credit card processor that meets strict international standards for data security. We do NOT store your credit card number.
 
Your entire order is protected by a 100% satisfaction guarantee. If for any reason you're not satisfied with your purchase, you can return it to us and we'll refund the purchase price.

Who is Frank Bates?

Many of you enjoy hearing from Frank Bates, our popular spokesperson. Frank is in his 70s, served as an officer in the US Navy in Vietnam and has 5 children and grandchildren.

Some of you have asked if he is a real person. The answer is yes! Rest assured, Frank is real and he lives here in Tennessee. “Frank Bates” is the pen name he uses to protect his privacy, which is very important to him in a time when privacy is harder to come by. While Frank is in his 70s now and doesn't write for us as much as he used to, our staff continues to carry on his message. You can still hear from Frank in our videos and on our blog.

Who is Cade Courtley?

Cade Courtley is a former Navy SEAL sniper and Platoon Commander who served 9 years of active duty. He has been compensated by 4Patriots for his hard work in helping us test and endorse these products.

Born in Columbus, Ohio but raised in Boulder, Colorado, Cade spent most of his young adult life in the outdoors. Upon graduation from the University of San Diego, he was immediately commissioned as an officer in the United States Navy and began Navy SEAL Training (BUD/S). He broke his leg three times and fractured his skull during his Navy SEAL training.

After several intense tours as a Platoon Commander that had him operating around the world, Cade decided to leave the SEAL teams to pursue other challenges. A chance phone call from a TV producer launched his next career in show business.

Cade was the host of the Spike TV and Discovery Channel show Surviving Disaster and appears as a regular commentator on CNN and Fox News.

He also authored a book, SEAL Survival Guide: A Navy SEAL's Secrets to Surviving Any Disaster.

* The United States Military (including the U.S. Navy SEAL Team, Spike TV and the Discovery Channel) and other organizations, publications and people referenced on this site, are not affiliated with 4Patriots. They have not endorsed, sponsored or recommended this product and none is claimed.

RETURNS & FAQ

What is your return policy?

We hope that you’ll absolutely love all of our products.

You are fully protected by a 100% money-back satisfaction guarantee.

Here's how it works...

If for any reason you're dissatisfied at any time during the first 365 days after purchase, simply return the product to the original shipping warehouse and ask for a full refund. You'll get your money back. That's a firm promise and commitment.

Click below to get started:

PRODUCT RETURN INSTRUCTIONS

SHOPPING FAQ

Can I send my order by mail?

Yes! If you would like to order through the mail, please send a check or money order to us at the address below, along with the product name and quantity you would like. Please include your shipping address along with a phone number or email address, in case we need to contact you with a question about your order.
 
4Patriots
2920 Berry Hill Dr. Suite 300
Nashville, TN 37204-9918

I don't have a credit card, can I send a money order or check?

Yes! Simply request a catalog, or call 1-800-304-4202.

Here’s our address in case you need to send a check with the product name and quantity:

4Patriots
2920 Berry Hill Dr. Suite 300
Nashville, TN 37204-9918

Do you ship overseas?

Currently we ship to the U.S. and Canada. Please note, some products do have restrictions which prohibit us from shipping them to Canada or Hawaii or Alaska.
 

How can I purchase a gift voucher?

Unfortunately we do not currently offer vouchers. For gift cards, click here.

How can I search to find products on the website?

Yes! Just click in the search field on the top of this page and start typing the product name or browse our selection of products here.

Can you tell me more about your 100% Money-Back Satisfaction Guarantee?

If for any reason you're not satisfied with your 4Patriots product just return it within 365 days (that’s a full year) from the day of purchase and we'll refund 100% of your purchase price. No questions asked. That way there's absolutely no risk for you.

Do you accept Paypal

Yes, we are able to accept PayPal. Look for the option during the payment step of your checkout process.

Contact Information

Note: Phone and email wait times are significantly longer than usual due to a surge in demand for survival products.

Phone:
1-800-304-4202 (TOLL FREE)

Hours:
Monday – Friday: 8am – 7pm (CT)
Saturday: 10am – 4pm (CT)

Mail Orders & Correspondence:
(no product returns)
2920 Berry Hill Dr., Suite 300
Nashville, TN 37204

Return Information:
Click Here

Email:
help@4patriots.com