Frequently Asked Questions
4Patriots is proud to provide preparedness supplies to Americans who want to be ready for emergencies. We are honored to support you and your family in a time of potential need with backup power stations, emergency survival food kits, water-purification tools and more.
Recently, events abroad and in the U.S. increased the demand for high-quality survival supplies. And the reality is that a sudden influx of orders can overwhelm our small team. As a result, you may experience fulfillment delays and longer-than-normal wait times. This is not how we like to do business — rest assured, we are doing everything we can to restore the five-star response times we are known for.
To our customers, THANK YOU for your loyalty. We’re proud to help you prepare. Thank you for supporting a family-owned American business.
Extended Shipping Times for Some Products
New orders ship on a 1st come, 1st served basis. Your order ships from our USA warehouses — we ship from both Salt Lake City, Utah and Atlanta, Georgia. Most orders arrive at your home 3 to 5 business days after shipping. When your order ships, you will receive tracking info via email.
The following products may see extended shipping times (we update this list regularly):
- 72-Hour Survival Food Kits - Mid December
- Patriot Power Generator 2000X - Late November
- Patriot Power Generator Roll & Go Cart & Light Strings - Mid January 2024
- USB-Rechargeable Battery Docks - February 2024
To those impacted by order delays, we sincerely apologize. Your order is important to us and we appreciate your choice to order from 4Patriots! We’re working hard to get it to you, and you’ll get an email when your order ships.
Contact Us
HOURS:
- Monday – Friday: 8am – 7pm (CT)
- Saturday: 10am – 4pm (CT)
RETURNS:
Click here for policies and instructions
CHAT:
To start a chat, click the red bar at the bottom of this page
CALL OR EMAIL:
MAIL ORDERS & CORRESPONDENCE:
2920 Berry Hill Dr., Suite 300
Nashville, TN 37024
No customer drop-ins please
Shipping & Order Status
How do I check on my order?
Will calling speed up my order?
Can you rush my order to me?
Where does my order ship from?
How much does shipping cost?
Where do you ship orders?
Survival Food
Is your food gluten free?
What are the ingredients?
How many people can 1 Survival Food Kit feed?
How many calories are in the Survival Food Kits?
How do I cook survival food without power?
How long will the survival food last once opened?
Solar Power
Where are the solar products made?
Can a solar generator power my fridge?
Is my cell phone compatible with the Patriot Power Cell?
What do I do if my Patriot Power Cell isn't working?
What do I do if my HaloXT Tactical Flashlight isn't charging?
Can I charge in cloudy weather?
Can the Sun Kettle Cooker sterilize water or remove salt?
General
How do I contact Customer Service?
Where do I see customer reviews for 4Patriots products?
Are you endorsed by the BBB?
Do you have an affiliate program?
Is it safe to buy online?
Who is Frank Bates?
Who is Cade Courtley?
Returns
What is your return policy?
Shopping
Can I send my order by mail?
Can you tell me more about your 100% Money-Back Satisfaction Guarantee?
I don't have a credit card, can I send a money order or check?
Do you offer group or bulk sales?
Do you ship overseas?
How can I purchase a gift voucher?
How can I search to find products on the website?
Do you accept PayPal?
Can I shop with 4Patriots on Amazon?
Shop Pay Installments
What is the option to pay in installments on Shop Pay?
Are there late fees?
Will my credit score be affected if I use Shop Pay Installments?
How do I use Shop Pay Installments on my purchase?
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
What if I make a return on a purchase made through Installments with Shop Pay?
Have more questions?
Shipping Warranty FAQ
What is the Shipping Protection Warranty?
Why should I opt for the Shipping Protection Warranty?
How do I claim under the Shipping Protection Warranty?
Natural Health Supplement FAQ
Are your supplements Gluten Free?
Where can I find supplement ingredients?
Autoship & Save FAQ
What are the Autoship & Save terms?
How do I cancel my subscription?
Contact Us
HOURS:
- Monday – Friday: 8am – 7pm (CT)
- Saturday: 10am – 4pm (CT)
RETURNS:
Click here for policies and instructions
CHAT:
To start a chat, click the red bar at the bottom of this page
CALL OR EMAIL:
MAIL ORDERS & CORRESPONDENCE:
2920 Berry Hill Dr., Suite 300
Nashville, TN 37024
No customer drop-ins please