Frequently Asked Questions
Explore our most-asked questions for more information about everything from order processing to product support. For additional guidance our customer service team is here to support.
Explore our most-asked questions for more information about everything from order processing to product support. For additional guidance, Contact Us.
Shipping & Order Status
New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email. Please do not call or email our customer service team for updates on your package. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Online: If you purchased via this website and created an account at the time of purchase, you can use the email address on your order to check your order status. Click here to login.
Telephone: If you ordered via our special landing pages or via telephone, you'll need to call us at 1-800-304-4202 to check your order instead of logging in on this website.
We truly value your business and appreciate the trust you place in us. Thank you for choosing 4Patriots.
No. Calling will not expedite your order. New orders will ship on a 1st come, 1st served basis. When your order ships, you will receive tracking information via email.
Our #1 priority is shipping your order to you as quickly as possible, so that it’s there for you when you need it. Since right now the need for Survival Food is more urgent than ever, we may substitute recipes of similar quality and caloric value in order to expedite the kits. When your order ships, you will receive tracking information via email.
Unfortunately, we can't offer rush shipping at this time.
When your order ships, you will receive tracking information via email. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package. Thank you for choosing 4Patriots — we appreciate your business very much.
Your order ships from our USA warehouses — we ship from both Salt Lake City, Utah and Atlanta, Georgia. We are headquartered in Nashville, Tennessee.
4Patriots provides FREE Shipping & Handling on orders over $97 to the 48 contiguous United States. Orders under $97 are charged a flat shipping rate of $14.95. All orders to Hawaii and Alaska are charged a flat shipping rate of $149.00.
LOWER 48 STATES
4Patriots provides FREE Shipping & HandlingSHIPPING on orders over $97 to the 48 contiguous United States. Orders under $97 are charged a flat shipping rate of $14.95.
ALASKA & HAWAII
All orders to Hawaii and Alaska are charged a flat shipping rate of $149.00. Some products are not available to customers in these states and we apologize for the inconvenience to those folks. We’re working on it!
CANADA, PUERTO RICO & INTERNATIONAL
At this time we do not ship to Canada, Puerto Rico or any locations outside the USA.
P.O. BOXES
At this time we do not ship to P.O. Boxes. Orders with P.O. Box addresses will be significantly delayed and canceled. We make every effort to catch and cancel P.O. Box orders before an order ships; if an order processes, it will not be covered by any 4Patriots or UPS guarantees. Orders with P.O. Box addresses may be subject to address-correction charges. We reserve the right to ship large or heavy packages to a physical address and to refuse delivery to a P.O. Box.
This policy exists for two reasons:
- First, we primarily use UPS for delivery; they will only make shipments to a valid street address and will not deliver to P.O. Boxes.
- Additionally, most 4Patriots shipments are too large for a P.O. Box.
Survival Food
While none of our foods are Certified Gluten Free as they are processed on shared machinery, many of our 4Patriots Survival Food Meals are naturally gluten free. Please click here to get more information — including an ingredient list for each recipe. Here's a list of naturally gluten-free foods, but keep in mind that it's subject to change and you should always read the label before eating food if you have a severe allergy.
- Authentic Red Beans
- Aztec Chili with Mango
- Creamy Rice & Vegetable Dinner
- Classic Bean Chili
- Classic Potato Soup
- Cowboy Rice and Beans
- Creamy Chicken Soup
- Creamy Herbed Mashed Potatoes
- Dinner Bell Broccoli Bake
- Farmers Market Corn Chowder
- Freeze-Dried Beef
- Freeze-Dried Blueberries
- Freeze-Dried Broccoli
- Freeze-Dried Chicken
- Freeze-Dried Corn
- Freeze-Dried Green Beans
- Freeze-Dried Pineapple
- Freeze-Dried Strawberries
- Loaded Baked Potato Soup
- Old Fashioned Pudding
- Potatoes O'Brien
- Promised Land Powdered Milk
- San Antonio's Best Black Beans
- Southern Pinto Beans
- Star Spangled Energy Drink
- Sweetly Coated Banana Chips
- White Rice
- Scrambled Egg Mix
Survival food ingredients are subject to change. Please click here to get more information — including an ingredient list for each recipe.
* 4Patriots kits are designed to provide energy and nutrients in stressful emergency situations. They are not intended to be complete caloric replacements during “normal” times. An average adult needs approx. 2,000 calories per day to meet their energy needs. Our time-based kits generally provide approx. 1,500 calories per day for one person. This may not be enough for optimal nutrition, especially for an extended period of time. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations. We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.
Click here to learn about our delicious survival food, designed to last for 25 years*. That page has a full list of recipes and you can click on each recipe to see the ingredient list.
* Your survival food is designed to last 25 years on the shelf. Storage conditions impact the shelf life of your food. For best results, always protect your food from heat, air and moisture. Avoid prolonged exposure to temps above 75 degrees F. Keep food sealed until ready to eat. Shelf life will vary based on storage conditions.
+ 4Patriots kits are designed to provide energy and nutrients in stressful emergency situations. They are not intended to be complete caloric replacements during “normal” times. An average adult needs approx. 2,000 calories per day to meet their energy needs. Our time-based kits generally provide approx. 1,500 calories per day for one person. This may not be enough for optimal nutrition, especially for an extended period of time. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations. We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.
Time-based survival food kits — such as the 72-Hour Kit and the 4-Week Kit — are designed to provide energy and nutrients for one person in emergency situations. They are not intended to be complete caloric replacements during “normal” times. An average adult needs approx. 2,000 calories per day to meet their energy needs.
Our time-based survival food kits generally provide approx. 1,500 calories per day for one person.* This may not be enough for optimal nutrition, especially for an extended period of time.
You may want or need more food each day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, and other speciality kits.
By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations. We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.
* You may want or need more calories or nutrients per day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.
Please see the individual product pages for exact calorie counts, including the number of calories per day that you can expect to get from each kit:
4Patriots' time-based survival food kits generally provide approx. 1,500 calories per day for one person.* This may not be enough for optimal nutrition, especially for an extended period of time. An average adult needs approx. 2,000 calories per day to meet their energy needs.
Time-based survival food kits — including the 72-Hour Kit, the 4-Week Kit, the 3-Month Kit, the 1-Year Kit, etc. — are designed to provide energy and nutrients for one person in emergency situations. They are not intended to be complete caloric replacements during “normal” times. And regardless of when you're using 4Patriots survival food, please keep in mind that you may want or need more food each day.
In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, speciality food kits, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.
You may also want to consider other factors in calculating the amount of food needed to have ready for emergencies. This could include the amount of food you already have on hand, what you plan to grow in a garden, how many people you want to feed, and how much food — or how many calories — you want to eat per day.
We’d be happy to discuss your particular preparedness goals, and to help you select more or less survival food to meet your unique needs. Call 1-800-304-4202 to speak with our friendly Customer Service team.
* You may want or need more calories or nutrients per day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.
Our survival food kits require boiling water to prepare. Most customers use a propane grill to boil water, or use our Sun Kettle Solar Cooker. The Sun Kettle Solar Cooker will boil water using only the sun.
Another great option is utilizing our Patriot Power Generator and simply plugging in a portable stove top.
Or, simply build a fire. Since 4Patriots survival food is "boil, simmer and serve" it's quite easy to make it using an open flame or a BBQ grill. Just bring your own pot, some clean water and a hearty appetite. Learn more about cooking without electricity here.
Once a survival food pouch is opened, each serving may be taken out individually, and you may save the rest of later. We advise that you place the opened pouch inside a zip-lock bag and keep it in a cool dry place. Your opened food should keep for about 2 weeks using that method. The shelf life for opened packs will depend on individual storage conditions.
* You may want or need more calories or nutrients per day. In order to supplement your daily calorie intake, to add variety or to provide food for more than one person, we offer a number of supplemental products, including food bars, meat packs, fruit and vegetable packs, etc. By combining our kits with these additional products, you can ensure that you have 2,000 calories per day available to you during emergency situations.
Solar Power
Our solar power products are designed and developed at our corporate office in Tennessee. Most lithium battery products in the USA - Including ours - are made in Asia. We ship all orders from our warehouse in Salt Lake City, Utah, and our customer support team is based in the U.S. as well.
While we make every effort to source products domestically, some product categories, particularly those electronic in nature, are difficult or impossible to find adequate manufacturing in the U.S. This is not just a cost issue, but a supply chain, engineering, and manufacturing capacity issue. Very few products like computers, cell phones, televisions, etc. are made in the U.S.
Yes, the Patriot Power Generator 1800 can power most residential refrigerators.
The Patriot Power Generator has a 3,048w peak output and a 768wh battery. The higher the wattage of the appliance, the faster the Patriot Power Generator will deplete charge. The solar panel that comes standard with your purchase can charge your generator simultaneously as you power your appliances to help keep the power up.
Many people are unaware a refrigerator does not need to run consecutively on the generator. As long as the door is not being opened multiple times it will hold temperature. We suggest keeping a fridge thermometer in the refrigerator and once the temperature gets to 40 degrees you will plug in the generator again until it gets back to an appropriate temperature and then repeat.
A helpful guide to determine the wattage of your appliance: https://www.rapidtables.com/calc/electric/watt-volt-amp-calculator.html
The Patriot Power Cell is compatible with any small electronic device such as a cell phone or tablet that has a “USB-A” charging device. If you have an adapter, they would be compatible with any device.
Your Patriot Power Cells charge fastest using the AC charging cord that comes with each unit. A Patriot Power Cell can go from zero to “fully charged” in about 6 hours or less* using the AC cord. You can also use the Patriot Power Cell’s solar panel to charge your device. Charging via solar takes up to 40 hours.
Charge time will vary depending on lighting conditions. However, in an emergency, if you are lost or stranded it could mean your first phone call to safety with the power it does accumulate by the sun.
Your HaloXT Tactical Flashlight will charge faster using the AC charging cord that comes with each flashlight. The HaloXT Tactical Flashlight can go from zero to “fully charged” in about 4 hours or less* using the AC cord. You can also use the HaloXT Tactical Flashlight’s solar panel to charge your device. Charging via solar takes up to 50 hours.
Charge time will vary depending on lighting conditions.
All of our solar powered products have the ability to detect light even when cloudy, however, our solar powered products will work most efficiently in full sunlight conditions. It’s always best to rotate the solar panels with the turn of the sun throughout the day.
If you are using the Sun Kettle Solar Cooker to sterilize water, ensure that water temperature is above 65°C (150°F) for more than 20 minutes – this will kill or inactivate those organisms that can cause harm to humans, such as Giardia, Cryptosporidium, Endameba, the eggs of worms, Vibrio cholera, Shigella, Salmonella bacteria, those that cause typhoid, the enterotoxigenic strains of E. coli, Hepatitis A and rotaviruses. As little as 5 minutes at this temperature will kill 99.99% of water borne microorganisms. (source: Department of Health,www.health.ny.gov)
The Sun Kettle Solar Cooker will boil water, removing or inactivating parasites, viruses, and bacteria, however, it is not intended for use for desalination as it doesn't have a place for desalinated water to vent to.
General
Our regular hours are Monday - Friday 8am - 7pm CST, Saturday 8am - 6pm CST and Sundays we are closed. You can call our Customer Service Team at 1-800-304-4202 or you may email us at help@4patriots.com and we will be happy to assist you. You can also click here to visit our customer support page.
Note: When your order ships, you will receive tracking information via email. Use the tracking number on your email to look up your tracking on the carrier's website. This is the best and fastest way to get information about your package.
Customer reviews are the heart and soul of 4Patriots.
Reviews are important to us. First, because we know that many American families rely on 4Patriots for the peace of mind that comes from being prepared. So your feedback means the world to us.
And also, because we're proud of the quality & service we provide to customers, and reviews prove that customers think we're doing a good job!
Customer reviews are on every product page, so that you can see what customers think about each product.
Or, click here to see all 4Patriots reviews.
Looking for Survival Food reviews? Click here to see 4Patriots survival food reviews all in one place.
4Patriots is proud of our product quality and customer service, and our company is highly rated on a number of websites, including Better Business Bureau.
Click here to see our A+ rating on the BBB website
The customer reviews for 4Patriots on the BBB website speak for themselves. We're a family-owned American business. We're proud of the A+ rating and excellent reviews we've earned!
Here are a couple of our favorite reviews, pulled from the BBB Reviews page for 4Patriots:
"I have dealt with 4Patriots for several years to acquire long term food storage. I have found the products to be as described and always have arrived promptly. I will gladly recommend them to others. Their food is dehydrated, and packaged securely."
- Bettylou D., April 2020
"[4Patriots] has always been helpful, efficient in delivery and very upfront about their products. My family has been a customer for several years and feels more secure because of purchases. Current coronavirus pandemic, power outages and mobile power cell solar chargers are good examples. Also we use products for camping in our RV."
- Dennis L., March 2020
Thank you for your interest in becoming a 4Patriots affiliate. We take this program very seriously. If you are interested in becoming a 4Patriots affiliate, please email your interest to:
If there is mutual interest, we will contact you & discuss this opportunity further.
Yes. We at 4Patriots understand that you are putting your trust in us when you purchase from us online. We go to great lengths to ensure that your information is safe from beginning to end and we thank you for your confidence in us.
Buying online is absolutely one of the safest ways to shop! SSL Certificates authenticate our identity and encrypt the information that visitors enter on our site. When an SSL Certificate is installed, you can rest assured that the information you send is secure. This is the same type of technology used by Amazon to protect their shoppers.
We use a third-party credit card processor that meets strict international standards for data security. We do NOT store your credit card number.
Your entire order is protected by a 100% satisfaction guarantee. If for any reason you're not satisfied with your purchase, you can return it to us and we'll refund the purchase price.
Many of you enjoy hearing from Frank Bates, our popular spokesperson. Frank is in his 70s, served as an officer in the US Navy in Vietnam and has 5 children and grandchildren.
Some of you have asked if he is a real person. The answer is yes! Rest assured, Frank is real and he lives here in Tennessee. “Frank Bates” is the pen name he uses to protect his privacy, which is very important to him in a time when privacy is harder to come by. While Frank is in his 70s now and doesn't write for us as much as he used to, our staff continues to carry on his message. You can still hear from Frank in our videos and on our blog.
Cade Courtley is a former Navy SEAL sniper and Platoon Commander who served 9 years of active duty. He has been compensated by 4Patriots for his hard work in helping us test and endorse these products.
Born in Columbus, Ohio but raised in Boulder, Colorado, Cade spent most of his young adult life in the outdoors. Upon graduation from the University of San Diego, he was immediately commissioned as an officer in the United States Navy and began Navy SEAL Training (BUD/S). He broke his leg three times and fractured his skull during his Navy SEAL training.
After several intense tours as a Platoon Commander that had him operating around the world, Cade decided to leave the SEAL teams to pursue other challenges. A chance phone call from a TV producer launched his next career in show business.
Cade was the host of the Spike TV and Discovery Channel show Surviving Disaster and appears as a regular commentator on CNN and Fox News.
He also authored a book, SEAL Survival Guide: A Navy SEAL's Secrets to Surviving Any Disaster.
* The United States Military (including the U.S. Navy SEAL Team, Spike TV and the Discovery Channel) and other organizations, publications and people referenced on this site, are not affiliated with 4Patriots. They have not endorsed, sponsored or recommended this product and none is claimed.
Returns
We hope that you’ll absolutely love all of our products.
You are fully protected by a 100% money-back satisfaction guarantee.
Here's how it works...
If, for any reason, you’re dissatisfied at any time during the first 365 days after purchase, return the product to the original shipping warehouse at your own expense, and you’ll receive a refund minus any applicable restocking fees. You’ll get your money back. That’s a firm promise and commitment. 4Patriots does charge restocking fees on select returned items, unless the product is damaged upon receipt, or is not fully functioning during the warranty period. In these cases, we will replace the item free of charge. These restocking fees will be subtracted from the refund owed prior to payment back to the customer. See additional detail regarding returns as well as specific return instructions and information on the Patriot Power Generators.
Click below to get started:
Shopping
Yes! If you would like to order through the mail, please send a check or money order to us at the address below, along with the product name and quantity you would like. Please include your shipping address along with a phone number or email address, in case we need to contact you with a question about your order.
4Patriots
2920 Berry Hill Dr. Suite 300
Nashville, TN 37204-9918
If for any reason you're not satisfied with your 4Patriots product just return it within 365 days (that’s a full year) from the day of purchase and we'll refund 100% of your purchase price. No questions asked. That way there's absolutely no risk for you.
Yes! Simply request a catalog, or call 1-800-304-4202.
Here’s our address in case you need to send a check with the product name and quantity:
4Patriots
2920 Berry Hill Dr. Suite 300
Nashville, TN 37204-9918
Yes! While we mostly serve individuals looking to shore up their personal preparedness plans, we do work with community groups, government organizations, churches, and other groups as well. Many times, we can offer bulk orders of our food, power and other products to meet their needs and the needs of their members, often at a discount at select quantities.
See our Group Sales page for more information, and to connect with our Sales Team.
Currently, we can only ship to the United States. Please note, some products do have restrictions which prohibit us from shipping them outside the contiguous U.S. (Hawaii, Alaska, and/or Canada).
Unfortunately we do not currently offer vouchers.
Yes! Just click in the search field on the top of this page and start typing the product name or browse our selection of products here.
Yes, we are able to accept PayPal. Look for the option during the payment step of your checkout process.
Yes. 4Patriots offers a wide range of products on Amazon to help prepare you for any challenge. We have tasty survival food, powerful solar products & much, MUCH more!
Not all 4Patriots products are currently available on Amazon. Pricing may vary. Click HERE to see our Amazon Store page.
Financing
When checking out with Klarna, you now have the option to pay now or later. Two payment options available: 1)Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time. 2) Pay in 30 days: With Pay in 30 days, you’ll get a free payment delay that allows you to pay for your purchase up to 30 days after it’s been shipped. No upfront payment, no interest, and no fees when you pay on time. Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/
Klarna charges no interest with Pay in 4 or Pay Later in 30 days and no fees unless you fail to make a payment. For info on late fees, check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/
How it works
- Add items to your cart (or shopping bag).
- Check out with Klarna.
- Choose the option to pay in installments.
Your first payment is due at checkout. The remaining payments are automatically charged to your card saved on Klarna based on the payment plan you chose.
If you return or cancel any part of your purchase, you may get a refund from Klarna depending on how the store handles returns and cancellations. If you are due a refund from Klarna on a returned or cancelled order, we will refund the balance back to your original payment method.
Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/us/customer-service/
Shipping Warranty
In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Shipping Protection. Simply add it to your cart at checkout to safeguard against any unforeseen shipping issues that may arise.
By purchasing Shipping Protection, in the event of a covered shipment being damaged, lost, or stolen, we will reship your order free of charge. In the event that a replacement is not available, we will issue you a refund or store credit.
- Please submit a claim by emailing help@4patriots.com or calling 1-800-304-4202 within 10 days from the last tracking update. You must provide your email address and order number. Your order number can be found on your order confirmation email. We may also require the following:
- Description of issue.
- Photo evidence of damage, if applicable.
- For stolen orders of more than $500, a police report must be filed. Please include the name of the Police Department and your case number.
Natural Health Supplements
Check your specific products page for detailed information about the products ingredients and additional supplement facts.
Supplement ingredients can be found on each products page.
Autoship & Save
4Patriots provides a subscription service for the Patriot Power Greens in both regular size and double size. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.
You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item.