We hope that you’ll absolutely love all of our products.
You are fully protected by a 100% money-back satisfaction guarantee.
Here's how it works...
If for any reason you're dissatisfied at any time during the first 365 days after purchase, simply return the product to the original shipping warehouse and ask for a full refund. You'll get your money back. That's a firm promise and commitment.
Return instructions vary depending on the product you are returning. For instructions on returning please read below or feel free to e-mail your question to firstname.lastname@example.org or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT or Saturdays from 10 a.m. to 4 p.m.
In order to obtain a full refund under this policy, products should be shipped at your expense to the address listed below, and must include your purchase information (such as a copy of the order confirmation we emailed you or at the very least the email address you used when you ordered) so that we can send you the refund, and the products should be in marketable condition (meaning, we could resell them because they're in good condition).
Returned products are NOT subject to a re-stocking fee.
For Patriot Power Cells, HaloXT Flashlights, and Patriot Power Hubs, please return to:
Attn: Returns Department
735 S Auto Mall Dr.
American Fork, UT 84003
For Patriot Power Generators:
Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, our customer support team will be happy to assist in this process. Please contact our team by phone at 800-680-8504 to begin the return process.
For all other products, please return to:
If you are returning a product, we would sincerely appreciate an explanation as to why you are dissatisfied. While this is completely optional, the truth is we as a company want happy customers, and the only way for us to improve a product (or process) is to learn from our mistakes. Your total satisfaction is very important to us, and we will do whatever we can to make things right regarding your order.
Note: Phone and email wait times are significantly longer than usual due to a surge in demand for survival products.
1-800-304-4202 (TOLL FREE)
Monday – Friday: 8am – 7pm (CT)
Saturday: 10am – 4pm (CT)
Mail Orders & Correspondence:
(no product returns)
2920 Berry Hill Dr., Suite 300
Nashville, TN 37204