Warranty, Returns & Refund Policy

Last Updated: May 1, 2024

Contact Us:

If for any reason the original purchaser of a 4P product is dissatisfied, please contact 4P by using the information provided in the ‚ÄúContact Us‚ÄĚ section of our Site.


Warranty Period:

Subject to certain exclusions, the standard warranty period for all 4P products is 365 days beginning on the date of purchase.


This Warranty, Return & Refund Policy applies to all 4P products, including new, open-box, refurbished, and pre-owned items.


Open-Box

  • ‚ÄúOpen-box‚ÄĚ products have been opened, unused, then returned in their original packaging. Most of these items are just like new, while others might have slight wear or cosmetic imperfections and are discounted accordingly.


Refurbished

  • ‚ÄúRefurbished‚ÄĚ products have been expertly repaired and restored to like-new condition. All parts and accessories that would have been included with the original product are present, and our thorough inspection process ensures that the product is clean and in good working condition.


Pre-Owned

  • ‚ÄúPre-owned‚ÄĚ products have been used and returned. These items have been professionally inspected and are in good working condition, though they might not include all of the original packaging and/or accessories.


All items returned will be exchanged on a like-for-like basis (i.e., new, open-box, refurbished, pre-owned).


Exclusions:

  • Misuse, including failure to follow directions in the product manual (including recommended charging)
  • Damage caused by accident (which may be covered separately if an additional extended product warranty covering accidental damage was purchased for the applicable product) 
  • Unauthorized attempted repairs
  • Products purchased from unauthorized third parties


Exchanges:

If you receive a product that is defective (fails to operate due to a material defect) or that is not the product you ordered, please contact 4P immediately for an exchange. Return shipping during the applicable warranty period for defective or incorrect products shipped will be covered by 4P.   


Refunds:

To obtain a refund during the applicable warranty period for non-defective products, the returned product must be shipped at the customer‚Äôs expense and must include (1) proof of purchase (receipt, order confirmation, etc.) inside the packaging, and (2) a return authorization. Return authorizations may be obtained from 4P by contacting 4P Customer Service using the information provided in the ‚ÄúContact Us‚ÄĚ section of our Site. 4P strongly recommends using a reputable shipping company and tracking the return shipment. Products must be returned unused and in like-new condition, with all original accessories and packaging included. Items that are damaged, missing contents, or are returned without a return authorization from 4P may be denied a refund. Approved returns will be refunded via the original payment method within 14 days from receipt of the returned product. Shipping costs paid with the original purchase, if any, are non-refundable.


Please note that due to government regulations regarding the shipping of lithium-iron-phosphate batteries, some returns may require specific shipping boxes to prevent damage in transit. Such returns will incur a flat return shipping, handling and restocking fee that will be deducted from your refund.


Extended and Expanded Warranties

Extended and/or expanded warranty protection may be purchased separately. These include extended warranties covering a longer period of time (for example, 3 years), expanded warranties covering accidental damage (such as dropping a product or spilling water on it), and warranties that do both. Please check the details of your specific extended warranty plan. For more information on warranties offered by 4P through Mulberry, please contact Mulberry at help@getmulberry.com or log in to your Mulberry account at getmulberry.com/login.  


Shipping Protection Service

By purchasing our Shipping Protection Service, you can have peace of mind knowing that 4P will reship your order free of charge in the event of a covered shipment being damaged, lost, or stolen. If a replacement is not available, 4P will issue you a refund or store credit at 4P’s sole discretion.


What is considered a ‚Äúlost‚ÄĚ package:

  • Shipments that state ‚Äúdelivered‚ÄĚ by the courier but not received for 3 days or more, or 
  • Shipments where tracking shows ‚Äúin transit‚ÄĚ for 7 days or more.


What is considered a ‚Äúdamaged‚ÄĚ package:

  • Items that are physically damaged in transit, or
  • Items are missing due to the outer packaging opening during transit.


What is not included in this service:

  • Damage limited to the packaging or shipping box, and not to the actual product(s) inside,
  • Missing packages or packages returned to sender due to incorrect address information provided by the customer,
  • Delivery delays (for example, due to weather),
  • Orders or portions thereof that have not shipped yet,
  • Replacement shipments, and
  • Other unprotected risks as determined by 4P.


How to request service:

  • Please submit a request here within 10 days from the last tracking update. You must provide your email address and order number. Your order number can be found on your order confirmation email. We may also require the following:
  • Description of the issue, 
  • Photo evidence of damage, if applicable, and
  • For stolen orders valued at more than $500, a police report may be required. Please include the name of the Police Department and your case number, if any.


If Shipping Protection Service is not purchased, the customer will be responsible for filing a claim with the applicable carrier for the lost, stolen, or damaged package. Shipping Protection Service is non-refundable and cannot be canceled after an order has shipped.

4Patriots

Attn: Returns Department

735 S Auto Mall Dr.

American Fork, UT 84003

Or

4Patriots

Attn: Returns Department

242 Westfork CT

Lithia Springs, GA 30122

For Freeze-Drying System:

Due to the Freeze-Drying System's weight and size, please contact our friendly Customer Service Team at 800-304-4202 or e-mail at help@4patriots.com to start the special return process. Due to the weight and size of the product as well as special handling requirements associated with the return of the unit, a 10% restocking fee will be applied to your refund for cases of return that fall outside of standard warranty, repair or replacement issues. Please do not return your Freeze-Drying Systems to the return address on file.


For Patriot Power Generators (Patriot Power Generator 1800 and Patriot Power Generator 2000-X):

Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, returns containing our Patriot Power Generator require a special box for the unit to ensure they are not damaged in transit. As a result, the return box, along with return labels for the generator and box containing the solar panel and cord, along with select bonus items, require a flat return and restocking fee, deducted from your refund once received.


Note: The Patriot Power Sidekick sold by itself or with a 40-watt panel are not subject to the government regulations mentioned above. Therefore, this product is subject to the normal 4Patriots return policy and instructions mentioned above. If the Patriot Power Sidekick is purchased with or received as a bonus with a PPG, the above PPG specific return process is applicable.


Please contact our team by phone at 800-680-8504 to begin the return process.


For all other products, please return to:

4Patriots

Attn: Returns Department

6935 W 2100 S,

West Valley City, UT 84128

Or

4Patriots

Attn: Returns Department

355 Davis Lake Rd

Locust Grove, GA 30248


If you have any questions about your return, please e-mail your question to help@4patriots.com or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT, Saturday from 10 a.m. to 4 p.m. or Sunday 11 a.m. to 4 p.m. CT.


If you are returning a product, we would sincerely appreciate an explanation as to why you are dissatisfied. While this is completely optional, the truth is that we as a company want happy customers, and the only way for us to improve a product (or process) is to learn from our mistakes. Therefore, your total satisfaction is very important to us, and we will do whatever we can to make things right regarding your order.

Contact Us

HOURS:

  • Monday ‚Äď Friday: 8am ‚Äď 7pm (CT)
  • Saturday: 10am ‚Äď 4pm (CT)

RETURNS:

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