Returns & Refund Policy

We hope that you’ll absolutely love all of our products.

Our “Patriot Tough” promise protects your NEW product.

Here's how it works...

If, for any reason, you're dissatisfied at any time during the first 365 days after purchase, return the product to the original shipping warehouse, and you’ll receive a refund minus any shipping or restocking fees. You'll get your money back. That's a firm promise and commitment.

Return instructions vary depending on the product you are returning. For instructions on returns, please read below or feel free to e-mail your question to or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT, Saturdays from 10 a.m. to 4 p.m. or Sunday 11 a.m. to 4 p.m. CT.

To obtain a refund under our Patriot Promise, all products except for the Patriot Power Generator and 4Patriots Home Freeze-Drying System should be shipped at your expense to the addresses listed below and must include your purchase information (such as a copy of your order confirmation, packing slip, or at least your e-mail address used at the time of purchase) so that we can issue your refund. Products must be returned in marketable condition (meaning, we could resell them because they're in good condition).

For Patriot Power Cells, HaloXT Flashlights, USB Rechargeable Batteries, Lanterns, Lights, Patriot Power Sidekicks, 40-Watt Solar Panels, Liberty Band Solar Radio, Talk-N-Go Walkie Talkies, Solar Go-Fridge, Platinum Upgrades and Expansion Packages, please return to:


Attn: Returns Department

735 S Auto Mall Dr.

American Fork, UT 84003

For Freeze-Drying System:

Due to the Freeze-Drying System's weight and size, please contact our friendly Customer Service Team at 800-304-4202 or e-mail at to start the special return process. Please do not return your Freeze-Drying Systems to the return address on file.

For Patriot Power Generators:

Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, returns containing our Patriot Power Generator require a special box for the unit to ensure they are not damaged in transit. As a result, the return box, along with return labels for the generator and box containing the solar panel and cord, along with select bonus items, require a flat return fee, deducted from your refund once received. Please contact our team by phone at 800-680-8504 to begin the return process.

For all other products, please return to:


Attn: Returns Department

6935 W 2100 S,

West Valley City, UT 84128

If you have any questions about your return, please e-mail your question to or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT, Saturday from 10 a.m. to 4 p.m. or Sunday 11 a.m. to 4 p.m. CT.

If you are returning a product, we would sincerely appreciate an explanation as to why you are dissatisfied. While this is completely optional, the truth is that we as a company want happy customers, and the only way for us to improve a product (or process) is to learn from our mistakes. Therefore, your total satisfaction is very important to us, and we will do whatever we can to make things right regarding your order.

Contact Us


  • Monday – Friday: 8am – 7pm (CT)
  • Saturday: 10am – 4pm (CT)


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2920 Berry Hill Dr., Suite 300

Nashville, TN 37024

No customer drop-ins please