Returns & Refund Policy
We hope that you’ll absolutely love all of our products.
Our “Patriot Tough” promise protects your NEW product.
Here's how it works...
If, for any reason, you’re dissatisfied at any time during the first 365 days after purchase, return the product to the original shipping warehouse at your own expense, and you’ll receive a refund minus any applicable restocking fees. You’ll get your money back. That’s a firm promise and commitment. 4Patriots does charge restocking fees on select returned items, unless the item is damaged upon receipt, or is not fully functioning during the warranty period. These restocking fees will be subtracted from the refund owed prior to payment back to the customer.
Return instructions vary depending on the product you are returning. For instructions on returns, please read below or feel free to e-mail your question to help@4patriots.com or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT, Saturdays from 10 a.m. to 4 p.m. or Sunday 11 a.m. to 4 p.m. CT.
To obtain a refund under our Patriot Promise, products should be shipped at the customer’s expense to the addresses listed below and must include your purchase information (such as a copy of your order confirmation, packing slip, or at least your email used at the time of purchase) so that we can issue your refund less any applicable restocking fees. Products must be returned in marketable condition (meaning, we could resell the product because it is in good condition). If you receive a product that is damaged or defective, 4Patriots will cover the return and replacement of the product. Two of 4Patriots products, the Patriot Power Generators and the 4Patriots Home Freeze Drying System, have different return requirements due to the size and complexity of the products. Please see below for additional instructions concerning these products.
For Patriot Power Cells, HaloXT Flashlights, USB Rechargeable Batteries, Lanterns, Lights, Patriot Power Sidekicks, 40-Watt Solar Panels, Liberty Band Solar Radio, Talk-N-Go Walkie Talkies, Solar Go-Fridge, Platinum Upgrades and Expansion Packages, please return to:
4Patriots
Attn: Returns Department
735 S Auto Mall Dr.
American Fork, UT 84003
Or
4Patriots
Attn: Returns Department
242 Westfork CT
Lithia Springs, GA 30122
For Freeze-Drying System:
Due to the Freeze-Drying System's weight and size, please contact our friendly Customer Service Team at 800-304-4202 or e-mail at help@4patriots.com to start the special return process. Due to the weight and size of the product as well as special handling requirements associated with the return of the unit, a 10% restocking fee will be applied to your refund for cases of return that fall outside of standard warranty, repair or replacement issues. Please do not return your Freeze-Drying Systems to the return address on file.
For Patriot Power Generators (Patriot Power Generator 1800 and Patriot Power Generator 2000-X):
Due to government regulations regarding the shipping of lithium-iron-phosphate batteries, returns containing our Patriot Power Generator require a special box for the unit to ensure they are not damaged in transit. As a result, the return box, along with return labels for the generator and box containing the solar panel and cord, along with select bonus items, require a flat return and restocking fee, deducted from your refund once received.
Note: The Patriot Power Sidekick sold by itself or with a 40-watt panel are not subject to the government regulations mentioned above. Therefore, this product is subject to the normal 4Patriots return policy and instructions mentioned above. If the Patriot Power Sidekick is purchased with or received as a bonus with a PPG, the above PPG specific return process is applicable.
Please contact our team by phone at 800-680-8504 to begin the return process.
For all other products, please return to:
4Patriots
Attn: Returns Department
6935 W 2100 S,
West Valley City, UT 84128
Or
4Patriots
Attn: Returns Department
355 Davis Lake Rd
Locust Grove, GA 30248
If you have any questions about your return, please e-mail your question to help@4patriots.com or call us at 800-304-4202 Monday-Friday from 8 a.m. to 7 p.m. CT, Saturday from 10 a.m. to 4 p.m. or Sunday 11 a.m. to 4 p.m. CT.
If you are returning a product, we would sincerely appreciate an explanation as to why you are dissatisfied. While this is completely optional, the truth is that we as a company want happy customers, and the only way for us to improve a product (or process) is to learn from our mistakes. Therefore, your total satisfaction is very important to us, and we will do whatever we can to make things right regarding your order.
Contact Us
HOURS:
- Monday – Friday: 8am – 7pm (CT)
- Saturday: 10am – 4pm (CT)
RETURNS:
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