Warranty / Returns

Updated September 1, 2026

This Warranty, Return, & Refund Policy (this “Policy”) is issued by 4Patriots, LLC (“4Patriots” or “4P”). This Policy is part of our Terms of Service, and capitalized terms used but not defined here, including “Business Day,” have the meanings given in the Terms of Service. The version of this Policy in effect on the date of your purchase governs that purchase.

Contact Us:  

If for any reason the original purchaser of a 4P product is dissatisfied, please contact 4P by using the information provided in the “Contact Us” section of our Site.

Policy Overview and Product Eligibility:

This Policy applies to products sold by 4P through the Site, including new, open-box, refurbished, and pre-owned items, products manufactured for 4P by third parties, and products shipped to you directly from a supplier. Where a product also carries a separate manufacturer’s warranty, that warranty is in addition to, and does not replace, the coverage provided under this Policy.

Digital products, including downloadable guides and other digital content, are covered by the refund provisions of this Policy. Because digital products cannot be repaired or replaced, the standard warranty period and the return condition requirements do not apply to them. If a digital product is not delivered, will not open, or is corrupted, contact 4P and we will redeliver it or issue a refund.

Interactive tools and calculators available on the Site are features of the Site rather than products, and are governed by our Terms of Service.

This Policy provides three separate remedies, each with its own requirements: a 365-day limited warranty for products that are defective, a 90-day satisfaction guarantee for products you wish to return for any other reason, and an exchange for products that arrive incorrect.

Open-Box

• “Open-box” products have been opened, unused, then returned in their original packaging. Most of these items are just like new, while others might have slight wear or cosmetic imperfections and are discounted accordingly. 

Refurbished

• “Refurbished” products have been expertly repaired and restored to like-new condition. All parts and accessories that would have been included with the original product are present, and our thorough inspection process ensures that the product is clean and in good working condition.

Pre-Owned

• “Pre-owned” products have been used and returned. These items have been professionally inspected and are in good working condition, though they might not include all the original packaging and/or accessories.

All items returned will be exchanged on a like-for-like basis (i.e., new, open-box, refurbished, pre-owned).

Standard Warranty Period:

Subject to certain exclusions, the standard warranty period for all 4P products is 365 days beginning on the date of purchase. This is a limited warranty. It extends only to the original purchaser and is not transferable. Proof of purchase is required for all warranty claims.

Exclusions:

The standard warranty strictly excludes coverage for: 

• Misuse, abuse, or neglect, including failure to follow directions in the product manual (including recommended charging)

• Damage caused by accident (which may be covered separately if an additional extended product warranty covering accidental damage was purchased for the applicable product) 

• Unauthorized attempted repairs or structural alterations

• Products purchased from unauthorized third parties

Warranty Claims and Incorrect Shipments:

Defective Products. If a product fails due to a material defect within the 365-day warranty period, contact 4P to start a warranty claim. 4P will replace the product on a like-for-like basis. If a like-for-like replacement is unavailable, 4P may issue a refund or store credit at its discretion. 4P covers return shipping on verified warranty claims. 

Incorrect Shipments. If an incorrect product was shipped to you, contact 4P within thirty (30) days of delivery. 4P will send the correct product and cover return shipping on the incorrect item. This is not a return under the 90-Day Satisfaction Guarantee, and the 90-day time limit does not apply to it.

Extended and Expanded Warranties

In addition to our standard warranty, customers may purchase extended and/or expanded warranty protection separately at checkout. These include extended warranties covering a longer period of time (e.g., 3-year or 5-year extended protection), expanded warranties covering accidental damage (such as dropping a product or spilling water on it), and warranties that do both. Please check the details of your specific extended warranty plan. These supplementary warranties are fully underwritten, managed, and fulfilled directly by Mulberry. For more information on warranties offered by 4P through Mulberry, please contact Mulberry at help@getmulberry.com or log in to your Mulberry account at getmulberry.com/login. Extended and expanded warranty plans are agreements between you and Mulberry. 4P is not a party to those plans and is not responsible for their performance.

Limited Warranty and Exclusive Remedy:

Repair, replacement, or refund as described in this Policy is your sole and exclusive remedy for any defective product. Any implied warranty on a 4P product, including any implied warranty of merchantability or fitness for a particular purpose, is limited in duration to the applicable warranty period stated above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Limitations on 4P’s liability are set forth in our Terms of Service.

90-Day Satisfaction Guarantee: 

If you are not satisfied with your purchase for any reason, you may return it under our 90-Day Satisfaction Guarantee, except for items marked final sale. To obtain a refund for a non-defective product, the return process must be initiated, and the product must be shipped back within ninety (90) days of the purchase date at the customer’s expense and must include: (i) proof of purchase (receipt, order confirmation, etc.); and (ii) a return authorization.  Return authorizations may be obtained from 4P by contacting 4P using the information provided in the “Contact Us” section of our Site or by logging in to your account on our Site and using the self-service return process. 4P strongly recommends using a reputable shipping company and tracking the return shipment. Start a return HERE.

Products must be returned unused, in like-new condition, with all original accessories and packaging included. Returned items that arrive damaged, missing contents, or without a return authorization from 4P may be denied a refund. Approved returns will be refunded via the original payment method within fourteen (14) Business Days of receipt of the returned product. If your purchase was financed through a third-party financing provider, your refund will be applied to your outstanding balance with that provider or otherwise processed in accordance with that provider’s requirements.

Shipping costs paid with the original purchase, if any, are non-refundable. Returns must be sent to the original shipping warehouse or as otherwise directed by 4P, not to the 4P office.

The following are not eligible for return or refund: opened or used food, water, supplements, and other consumable products, except where the product is defective or was damaged in transit; prescription and other regulated medical products; and personalized or custom items. If your order included a free or promotional item as part of a bundle, that item must be returned with the product, or the retail value of that item will be deducted from your refund. Products purchased from an authorized retailer or third-party marketplace must be returned to that seller in accordance with that seller’s return policy.

Final Sale Items. Some products are marked “final sale” at the time of purchase. Final sale items are not eligible for return under the 90-Day Satisfaction Guarantee. Final sale items remain covered by the 365-day limited warranty described above, and you may still bring a warranty claim for a defective final sale item or request an exchange for an incorrect shipment. Whether an item is final sale is disclosed on the product page before you complete your purchase. 

Due to government regulations governing the shipment of lithium-ion, lithium-iron-phosphate, and other lithium batteries, some returns require specific shipping materials to prevent damage in transit. Those returns will incur a flat return shipping, handling, and restocking fee that will be disclosed to you when your return authorization is issued and deducted from your refund. Do not ship any battery product that is damaged, swollen, leaking, or overheating. Contact 4P for handling instructions before returning any battery product.

Start a return HERE.

Shipping Protection Service:

By purchasing our Shipping Protection Service, you can have peace of mind knowing that 4P will reship your order free of charge in the event that a covered shipment is verified as damaged, lost, or stolen while in transit. If a replacement is not available, 4P will issue a refund or store credit at our sole discretion. Please note that if a replacement is approved for a stolen package, 4P reserves the right to require an alternate secure shipping address or route the package directly to a secure carrier hold location.

When you purchase our Shipping Protection Service, 4P assumes the administrative responsibility of filing the formal loss, damage, or theft claim directly with the shipping carrier. Because 4P manages the claim process and issues your replacement or refund directly to you, any reimbursement or credit from the carrier is paid directly to 4P. The carrier may contact you via phone or email within one (1) to four (4) weeks (typically within 30 days) to independently confirm the shipping issue. Customer cooperation with the carrier’s standard verification inquiries is a mandatory requirement of this service. If a customer ignores or refuses to respond to the carrier’s inquiries, the carrier will deny the claim credit to 4P, and 4P reserves the right to deny future coverage or seek reimbursement for the replacement. The Shipping Protection Service is a service offered by 4P. It is not insurance and is not underwritten by an insurance company. By purchasing the Shipping Protection Service and submitting a claim under it, you assign to 4P all rights you may have against the carrier arising from the loss, damage, or theft of the covered shipment.

What is considered a “lost” package:

• Shipments that state “delivered” by the courier but not received for three (3) Business Days or more, or

• Shipments where tracking shows “in transit” for seven (7) Business Days or more.

What is considered a “damaged” package:

• Items that are physically damaged in transit, or

• Items are missing due to the outer packaging opening during transit.

What is not included in this service:

• Damage limited to the packaging or shipping box, and not to the actual product(s) inside;

• Missing package(s) returned to sender due to incorrect address information provided by the customer;

• Standard delivery delays (for example, due to weather);

• Orders or portions thereof that have not shipped yet;

• Replacement shipments; and

• Other unprotected risks as determined by 4P.

How to activate your coverage: 

• Please submit a request by contacting us within ten (10) Business Days after the shipment first qualifies as lost or damaged under the definitions above. You must provide your email address and order number. Your order number can be found on your order confirmation email. We may also require the following supporting documentation based on the nature of the issue:

• Description of the issue

• For Damaged Shipments: Digital photographic evidence of the damaged product and the shipping label on the exterior box. Photos must be provided promptly to allow our teams to initiate processing with the carrier.

• For Stolen Shipments Valued at $500 or More: Either a formal police report (including the local Police Department name and case number, if any); or a signed Affidavit of Non-Receipt on the form provided by 4P, sworn under penalty of perjury.

If Shipping Protection Service is not purchased, the customer retains sole legal responsibility for initiating, documenting, and filing a formal claim directly with the applicable carrier for any package that is lost, stolen, or damaged in transit. Shipping Protection Service is non-refundable and cannot be canceled after an order has shipped.