The demand for high-quality survival food has hit record levels. As a result, most survival food orders will see shipping delays of 21 - 28 days. This is especially true for time-based kits such as the 3-Month, 1-Year and 4-Week Kits. Some other survival food kits will see shipping delays of 7 - 14 days. This includes specialty kits, such as Egg, Black Bean Burger, Fruit & Veggie, and Meat Kits.
As of 3/29 — for customers with outstanding Survival Food orders:
You’re our absolute top priority. We know that you need these kits quickly!
If you ordered a "time-based" food kit such as the 3-Month, 1-Year or 4-Week Kit...
- Orders placed 03/06 and prior: Most orders have shipped. If you have a Fruit & Veggie Kit in your order, you may have a small additional delay.
- Orders placed 3/07 and later: We are making good progress on your order and still expect to ship all orders no later than 21-28 days after we’ve received them — just as we promised when you initially placed the order.
Keep in mind that if there is an issue with your shipping info or if you have an item in your order that was not specifically mentioned here you may fall outside of these general estimates. Every order is unique — there will inevitably be outliers. We will deliver on your order as promised and we truly value your patience & loyalty — thank you for trusting us with your purchase.
Please do not call and email our customer service team for updates. Call and email volumes are unusually high due to demand for survival products and you will get an email notification when your order ships.
We promise to get you your order as fast as we can. We know that a delay is not ideal, especially at a time like this. Despite this delay, we are shipping much faster than most of the other survival food companies out there. Thank you so much for your patience as we help America respond to this emergency. We appreciate your business and thank you for support.
Note: You may have noticed that we stopped taking large-kit orders on our website and via phone. That’s because existing orders come first. We’re focused on getting these food kits out to the people who are counting on them, and we’re making YOU the priority. Even when / if we open up the food kits to new folks… your existing order will still come first.
Customer Service Update: We place a high value on providing exceptional service to you, and our USA-based customer service team has some of the highest ratings in the industry. We're proud of that!
As the Health Emergency evolves, so does our call and email volume. The demand for Survival Food is at unprecedented levels. This results in delayed responses to emails or long hold times on the phone, which is not how we normally do business. Rest assured — we WILL deliver on your order!
Thank you for putting your trust in us. And thank you for your patience as we get through this stressful time together.